PC-HELP.CZ

zdravím ,

nepravidelně se mi stalo ,že mi notebook HP Omen zamrzl bez BSoD naposledy při skypováni

protokol událostí http://leteckaposta.cz/605998611

Crystaldiskinfo
----------------------------------------------------------------------------
CrystalDiskInfo 7.8.0 (C) 2008-2018 hiyohiyo
Crystal Dew World : https://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 10 [10.0 Build 17134] (x64)
Date : 2018/10/11 13:05:13

-- Controller Map ----------------------------------------------------------
+ Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller [ATA]
- SAMSUNG MZNTY128HDHP-000H1
- HGST HTS721010A9E630
- Řadič prostorů úložišť [SCSI]

-- Disk List ---------------------------------------------------------------
(1) SAMSUNG MZNTY128HDHP-000H1 : 128,0 GB [0/0/0, pd1] - sg
(2) HGST HTS721010A9E630 : 1000,2 GB [1/0/1, pd1]

----------------------------------------------------------------------------
(1) SAMSUNG MZNTY128HDHP-000H1
----------------------------------------------------------------------------
Model : SAMSUNG MZNTY128HDHP-000H1
Firmware : MAT21H3Q
Serial Number : S2YLNB0J108343
Disk Size : 128,0 GB (8,4/128,0/128,0/128,0)
Buffer Size : Neznámy údaj
Queue Depth : 32
# of Sectors : 250069680
Rotation Rate : ---- (SSD)
Interface : Serial ATA
Major Version : ACS-3
Minor Version : ATA8-ACS version 4c
Transfer Mode : SATA/600 | SATA/600
Power On Hours : 4969 hod.
Power On Count : 2874 krát
Host Reads : 0 GB
Host Writes : 0 GB
Temperature : 38 C (100 F)
Health Status : Dobrý
Features : S.M.A.R.T., APM, 48bit LBA, NCQ, TRIM, DevSleep
APM Level : 00FEh [OFF]
AAM Level : ----
Drive Letter : C:

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 100 100 _50 000000000000 Specifický pro výrobce
05 100 100 __5 000000000000 Reallocated Sector Count
09 100 100 __0 000000001369 Power-on Hours
0C 100 100 __0 000000000B3A Power-on Count
AB 100 100 __0 000000000000 Program Fail Count (Chip)
AC 100 100 __0 000000000000 Erase Fail Count (Chip)
AD _94 _94 __5 000000000031 Wear Leveling Count
AE 100 100 __0 000000000008 Unexpected Power Loss Count
B0 100 100 __0 0000000003A4 Erase Fail Count (Chip)
B5 _99 _96 __0 FFFFFFFFFFFF Program Fail Count (Total)
B7 100 100 __0 000000000000 Runtime Bad Block (Total)
B8 100 100 _97 000000000000 Error Detection
BB 100 100 __0 000000000000 Uncorrectable Error Count
BC 100 100 __0 000000000000 Specifický pro výrobce
C2 _38 _74 __0 0000002A2326 Temperature
C6 100 100 __0 000000000000 Off-Line Uncorrectable Error Count
C7 100 100 __0 000000000000 CRC Error Count
F1 100 100 __0 000000053453 Total LBA Written
F2 100 100 __0 000000038C50 Total LBA Read
F3 100 100 __0 000000053453 Specifický pro výrobce

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 0040 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 5332 594C 4E42 304A 3130 3833 3433 2020 2020 2020
020: 0000 0000 0000 4D41 5432 3148 3351 5341 4D53 554E
030: 4720 4D5A 4E54 5931 3238 4844 4850 2D30 3030 4831
040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 2F00
050: 4000 0200 0200 0006 3FFF 0010 003F FC10 00FB BD10
060: C2B0 0EE7 0000 0007 0003 0078 0078 0078 0078 4D28
070: 0000 0000 0000 0000 0000 001F 850E 00C6 01EC 004C
080: 07FC 0039 706B 7409 6123 7069 B401 6123 203F 0001
090: 0004 00FE FFFE 0000 0000 0000 0000 0000 0000 0000
100: C2B0 0EE7 0000 0000 0000 0008 6003 0000 5002 538D
110: 41A4 7FDF 0000 0000 0000 0000 0000 0000 0000 435C
120: 401C 0000 0000 0000 0000 0000 0000 0000 0021 0000
130: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
140: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
150: 0000 0000 0000 0000 0000 0000 0000 0000 1AFA A5A5
160: 0000 0000 0000 0000 0000 0000 0000 0000 0005 0001
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 003D 0000 0000 4000
210: 0000 0000 0000 0000 0000 0000 0000 0001 0000 0000
220: 0000 0000 10FF 0000 0000 0000 0000 0000 0000 0000
230: C2B0 0EE7 0000 0000 0000 0800 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 55A5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 01 00 01 2F 00 64 64 00 00 00 00 00 00 00 05 33
010: 00 64 64 00 00 00 00 00 00 00 09 32 00 64 64 69
020: 13 00 00 00 00 00 0C 32 00 64 64 3A 0B 00 00 00
030: 00 00 AB 32 00 64 64 00 00 00 00 00 00 00 AC 32
040: 00 64 64 00 00 00 00 00 00 00 AD 32 00 5E 5E 31
050: 00 00 00 00 00 00 AE 32 00 64 64 08 00 00 00 00
060: 00 00 B0 22 00 64 64 A4 03 00 00 00 00 00 B5 22
070: 00 63 60 FF FF FF FF FF FF 00 B7 32 00 64 64 00
080: 00 00 00 00 00 00 B8 3B 00 64 64 00 00 00 00 00
090: 00 00 BB 32 00 64 64 00 00 00 00 00 00 00 BC 32
0A0: 00 64 64 00 00 00 00 00 00 00 C2 22 00 26 4A 26
0B0: 23 2A 00 00 00 00 C6 30 00 64 64 00 00 00 00 00
0C0: 00 00 C7 32 00 64 64 00 00 00 00 00 00 00 F1 32
0D0: 00 64 64 53 34 05 00 00 00 00 F2 32 00 64 64 50
0E0: 8C 03 00 00 00 00 F3 32 00 64 64 53 34 05 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 02 00 00 0F 00 5B
170: 03 00 01 00 02 40 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 17

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 01 00 01 32 00 00 00 00 00 00 00 00 00 00 05 05
010: 00 00 00 00 00 00 00 00 00 00 09 00 00 00 00 00
020: 00 00 00 00 00 00 0C 00 00 00 00 00 00 00 00 00
030: 00 00 AB 00 00 00 00 00 00 00 00 00 00 00 AC 00
040: 00 00 00 00 00 00 00 00 00 00 AD 05 00 00 00 00
050: 00 00 00 00 00 00 AE 00 00 00 00 00 00 00 00 00
060: 00 00 B0 00 00 00 00 00 00 00 00 00 00 00 B5 00
070: 00 00 00 00 00 00 00 00 00 00 B7 00 00 00 00 00
080: 00 00 00 00 00 00 B8 61 00 00 00 00 00 00 00 00
090: 00 00 BB 00 00 00 00 00 00 00 00 00 00 00 BC 00
0A0: 00 00 00 00 00 00 00 00 00 00 C2 00 00 00 00 00
0B0: 00 00 00 00 00 00 C6 00 00 00 00 00 00 00 00 00
0C0: 00 00 C7 00 00 00 00 00 00 00 00 00 00 00 F1 00
0D0: 00 00 00 00 00 00 00 00 00 00 F2 00 00 00 00 00
0E0: 00 00 00 00 00 00 F3 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 25

----------------------------------------------------------------------------
(2) HGST HTS721010A9E630
----------------------------------------------------------------------------
Model : HGST HTS721010A9E630
Firmware : JB0OA3T0
Serial Number : JR1000D3337BKE
Disk Size : 1000,2 GB (8,4/137,4/1000,2/1000,2)
Buffer Size : 32767 KB
Queue Depth : 32
# of Sectors : 1953525168
Rotation Rate : 7200 RPM
Interface : Serial ATA
Major Version : ACS-2
Minor Version : ATA8-ACS version 6
Transfer Mode : SATA/600 | SATA/600
Power On Hours : 4968 hod.
Power On Count : 2875 krát
Temperature : 31 C (87 F)
Health Status : Dobrý
Features : S.M.A.R.T., APM, 48bit LBA, NCQ
APM Level : 4080h [ON]
AAM Level : ----
Drive Letter : D: E:

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 100 100 _62 000000000000 Počet chyb čtení
02 100 100 _40 000000000000 Průchodnost disku
03 119 100 _33 001300000001 Čas na roztočení ploten
04 _94 _94 __0 0000000026D1 Počet spuštění/zastavení
05 100 100 __5 000000000000 Počet přemapovaných sektorů
07 100 100 _67 000000000000 Počet chybných hledání
08 100 100 _40 000000000000 Čas potřebný na vyhledání
09 _89 _89 __0 000000001368 Hodin v činnosti
0A 100 100 _60 000000000000 Počet opakovaných pokusů o roztočení ploten
0C _99 _99 __0 000000000B3B Počet cyklů zapnutí zařízení
B7 100 100 __0 000000000000 Specifický pro výrobce
B8 100 100 _97 000000000000 Ukončovacích chyb
BB 100 100 __0 000200000000 Ohlášeno neopravitelných chyb
BC 100 100 __0 000000000000 Časový limit příkazu
BE _69 _54 _45 00001B1F001F Teplota toku vzduchu
BF 100 100 __0 0000000000C8 Počet udalostí zaznamenaných otřesovým senzorem
C0 100 100 __0 000000030003 Počet vypnutí disku
C1 _98 _98 __0 000000006FB3 Počet cyklů načítání/vymazání
C4 100 100 __0 000000000000 Počet udalostí s číslem realokování sektorů
C5 100 100 __0 000000000000 Počet podezřelých sektorů
C6 100 100 __0 000000000000 Počet neopravitelných sektorů
C7 100 100 __0 000000000000 Počet chyb v kontrolním součtu UltraDMA
DF 100 100 __0 000000000000 Zatížení budiče magnetických hlav způsobené opakovanými úkony

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 0040 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2020 4A52 3130 3030 4433 3333 3742 4B45
020: 0003 FFFF 0004 4A42 304F 4133 5430 4847 5354 2048
030: 5453 3732 3130 3130 4139 4536 3330 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 2F00
050: 4000 0200 0200 0007 3FFF 0010 003F FC10 00FB 0110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0008
070: 0000 0000 0000 0000 0000 001F 8D0E 0006 004C 004C
080: 03FC 0028 706B 7C69 6123 7069 BC49 6123 407F 0056
090: 0057 4080 FFFE 0000 0000 0000 0000 0000 0000 0000
100: 6DB0 7470 0000 0000 0000 0000 6003 74DC 5000 CCA8
110: C8EB BF4D 0000 0000 0000 0000 0000 0000 0000 401C
120: 401C 0000 0000 0000 0000 0000 0000 0000 0021 000B
130: 0000 0000 2182 1CF1 7A00 0000 4000 2000 0004 0000
140: 0000 0603 0703 0405 0604 0000 0000 0000 0000 0000
150: 0000 0005 3048 4233 0000 6804 0000 5DBD 97B0 8000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0003 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 003D 0000 0000 4000
210: 0000 0000 0000 0000 0000 0000 0000 1C20 0000 0000
220: 0000 0000 103F 0000 0000 0000 0000 0000 0000 0000
230: 6DB0 7470 0000 0000 0001 0080 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 66A5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 64 64 00 00 00 00 00 00 00 02 25
010: 00 64 64 00 00 00 00 00 00 00 03 23 00 77 64 01
020: 00 00 00 13 00 00 04 32 00 5E 5E D1 26 00 00 00
030: 00 00 05 33 00 64 64 00 00 00 00 00 00 00 07 2F
040: 00 64 64 00 00 00 00 00 00 00 08 25 00 64 64 00
050: 00 00 00 00 00 00 09 32 00 59 59 68 13 00 00 00
060: 00 00 0A 33 00 64 64 00 00 00 00 00 00 00 0C 32
070: 00 63 63 3B 0B 00 00 00 00 00 B7 32 00 64 64 00
080: 00 00 00 00 00 00 B8 33 00 64 64 00 00 00 00 00
090: 00 00 BB 32 00 64 64 00 00 00 00 02 00 00 BC 32
0A0: 00 64 64 00 00 00 00 00 00 00 BE 22 00 45 36 1F
0B0: 00 1F 1B 00 00 00 BF 32 00 64 64 C8 00 00 00 00
0C0: 00 00 C0 32 00 64 64 03 00 03 00 00 00 00 C1 32
0D0: 00 62 62 B3 6F 00 00 00 00 00 C4 32 00 64 64 00
0E0: 00 00 00 00 00 00 C5 32 00 64 64 00 00 00 00 00
0F0: 00 00 C6 30 00 64 64 00 00 00 00 00 00 00 C7 36
100: 00 64 64 00 00 00 00 00 00 00 DF 2A 00 64 64 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 2D 00 01 51
170: 03 00 01 00 02 AD 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 BF

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 3E 00 00 00 00 00 00 00 00 00 00 02 28
010: 00 00 00 00 00 00 00 00 00 00 03 21 00 00 00 00
020: 00 00 00 00 00 00 04 00 00 00 00 00 00 00 00 00
030: 00 00 05 05 00 00 00 00 00 00 00 00 00 00 07 43
040: 00 00 00 00 00 00 00 00 00 00 08 28 00 00 00 00
050: 00 00 00 00 00 00 09 00 00 00 00 00 00 00 00 00
060: 00 00 0A 3C 00 00 00 00 00 00 00 00 00 00 0C 00
070: 00 00 00 00 00 00 00 00 00 00 B7 00 00 00 00 00
080: 00 00 00 00 00 00 B8 61 00 00 00 00 00 00 00 00
090: 00 00 BB 00 00 00 00 00 00 00 00 00 00 00 BC 00
0A0: 00 00 00 00 00 00 00 00 00 00 BE 2D 00 00 00 00
0B0: 00 00 00 00 00 00 BF 00 00 00 00 00 00 00 00 00
0C0: 00 00 C0 00 00 00 00 00 00 00 00 00 00 00 C1 00
0D0: 00 00 00 00 00 00 00 00 00 00 C4 00 00 00 00 00
0E0: 00 00 00 00 00 00 C5 00 00 00 00 00 00 00 00 00
0F0: 00 00 C6 00 00 00 00 00 00 00 00 00 00 00 C7 00
100: 00 00 00 00 00 00 00 00 00 00 DF 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 19

Došlo k opravené chybě hardwaru.

Součást: Kořenový port sběrnice PCI Express

Nepřehřívá se ti to třeba?

ahoj díky moc
teploty při zátěžovém testu co ty na teploty

To vypadá dobře. Co to dělá dál? Furt to padá?

Nevím, jak myslíš to zamrznutí, ale jestli to znamená, že notebook na pár vteřin přestane reagovat, např. audio jede dál a za pár vteřin se zas odsekne, tak jsem měl stejný problém s notebookem Asus rog gl503vd. Vyřešila až reklamace, na které vyměnili základní desku.

zamrzá to jenom občas zatím se mi to stalo tak asi 4-5 krát
chtěl jsem vědět co to děla nevím jak to prokázat na reklamací

když se mi to stalo naposledy tak notebook zvuk se zaseknul nešlo nic dělat jen vypnout tlačítkem na zapínáni na notebooku

jde mi o to jak to dokázat při reklamaci abych mi nenapsali ,že se závada neprojevila

díky moc všem

U mě to teda bylo tak, že notebook se čas od času lagnul na pár vteřin, VĚTŠINOU nebyl nutný restart, ale po pár dnech, možná i týdnech, protože jsem nemohl být měsíc bez notebooku, začal dělat to, že se zaseknul ihned cca. minutu po zapnutí, vždy. Stačí dodat video, ve kterém se problém projevuje nebo ještě lépe ukázat na prodejně (nejlépe zjistit, při čem se zasekne, aby byla jistota). Potom donutit toho, kdo zboží přebírá, aby mezi vady napsal, že se vada projevila na prodejně. Taky je dobrý zálohovat data, protože téměř u každé reklamace si to jako první dají do továrního nastavení.

tak jsem reklamoval notebook s touhle závadou

všechno v pohodě dnes se mi stalo to ,že najednou přestal hrát kompletně zvuk zkoušel jsem různé stránky Youtube seznam zprávy po restartu bylo všechno v pohodě kde je chyba ? jestli to znovu reklamovat ?

protokol událostí http://leteckaposta.cz/248648459

notebook jsem prodal