BSOD W10

Sekce pro řešení potíží s BSOD (tedy pády Windows do tzv. modré smrti)

Moderátoři: Mods_senior, BSOD team

Pavel.Karas
nováček
Příspěvky: 1
Registrován: prosinec 19
Pohlaví: Nespecifikováno

BSOD W10

Příspěvekod Pavel.Karas » 25 pro 2019 19:14

Dobrý den,

Předem upozorňuji, že nejsem znalý a potřeboval bych nutně poradit, bohužel už si nevím rady. :-(

Dnes mi počítač vyhodili "modrou smrt" s chybovou hláškou "SYSTEM SERVICE EXCEPTION." Chvíli jsem potom hledal, co by mohlo pád způsobovat a narazil na program Windows 10 SDK za pomocí kterého se mi podařilo rozluštit výpis paměti (minidump). Bohužel výpis mi nic neříká a proto se na Vás obracím. Níže přikládám výpis z paměti a do přílohy přímo soubor.
Bohužel se souborem nejde extra manipulovat, ale pokud by byla potřeba, uploudnul bych ho na Onedrive.


Předem mockrát děkuji za odpověď a jakoukoliv radu

-------------------------------------------------------

Microsoft (R) Windows Debugger Version 10.0.18362.1 X86

Copyright (c) Microsoft Corporation. All rights reserved.



Loading Dump File [C:\Windows\minidump\122519-7781-01.dmp]

Mini Kernel Dump File: Only registers and stack trace are available



************* Path validation summary **************

Response Time (ms) Location

Deferred https://msdl.microsoft.com/download/symbols

Symbol search path is: https://msdl.microsoft.com/download/symbols

Executable search path is:

Windows 10 Kernel Version 18362 MP (12 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS

Machine Name:

Kernel base = 0xfffff803`11800000 PsLoadedModuleList = 0xfffff803`11c48130

Debug session time: Wed Dec 25 17:08:29.624 2019 (UTC + 1:00)

System Uptime: 2 days 8:45:21.702

Loading Kernel Symbols

...............................................................

................................................................

...............................................................

Loading User Symbols

Loading unloaded module list

.................

For analysis of this file, run !analyze -v

6: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************


SYSTEM_SERVICE_EXCEPTION (3b)

An exception happened while executing a system service routine.

Arguments:

Arg1: 00000000c0000005, Exception code that caused the bugcheck

Arg2: fffff80311839dfa, Address of the instruction which caused the bugcheck

Arg3: ffffd009c49bce40, Address of the context record for the exception that caused the bugcheck

Arg4: 0000000000000000, zero.


Debugging Details:

------------------



KEY_VALUES_STRING: 1



PROCESSES_ANALYSIS: 1


SERVICE_ANALYSIS: 1


STACKHASH_ANALYSIS: 1


TIMELINE_ANALYSIS: 1



DUMP_CLASS: 1


DUMP_QUALIFIER: 400


BUILD_VERSION_STRING: 10.0.18362.535 (WinBuild.160101.0800)


DUMP_FILE_ATTRIBUTES: 0x8

Kernel Generated Triage Dump


DUMP_TYPE: 2


BUGCHECK_P1: c0000005


BUGCHECK_P2: fffff80311839dfa


BUGCHECK_P3: ffffd009c49bce40


BUGCHECK_P4: 0


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text>


FAULTING_IP:

nt!ExAcquirePushLockSharedEx+10a

fffff803`11839dfa f0480fb10e lock cmpxchg qword ptr [rsi],rcx


CONTEXT: ffffd009c49bce40 -- (.cxr 0xffffd009c49bce40)

rax=0000000000000000 rbx=ffffe5827f799080 rcx=0000000000000011

rdx=0000000000000028 rsi=0000000000000028 rdi=ffffe5827f7993a0

rip=fffff80311839dfa rsp=ffffd009c49bd830 rbp=ffffd009c49bdb80

r8=ffffd009c49bd878 r9=7fffe5827f0db3f0 r10=7ffffffffffffffc

r11=ffffac7a79e00000 r12=ffffe5827f799080 r13=ffffe5827f0db080

r14=0000000000000000 r15=000000d1047feb80

iopl=0 nv up ei pl zr na po nc

cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050246

nt!ExAcquirePushLockSharedEx+0x10a:

fffff803`11839dfa f0480fb10e lock cmpxchg qword ptr [rsi],rcx ds:002b:00000000`00000028=????????????????

Resetting default scope


BUGCHECK_STR: 0x3B_c0000005


CPU_COUNT: c


CPU_MHZ: e09


CPU_VENDOR: AuthenticAMD


CPU_FAMILY: 17


CPU_MODEL: 71


CPU_STEPPING: 0


CUSTOMER_CRASH_COUNT: 1


DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT


PROCESS_NAME: chrome.exe


CURRENT_IRQL: 0


ANALYSIS_SESSION_HOST: DESKTOP-O1RKJFM


ANALYSIS_SESSION_TIME: 12-25-2019 17:37:21.0705


ANALYSIS_VERSION: 10.0.18362.1 x86fre


LAST_CONTROL_TRANSFER: from fffff803118b6cbb to fffff80311839dfa


STACK_TEXT:

ffffd009`c49bd830 fffff803`118b6cbb : ffffe582`7f799080 00000000`00000000 00000000`00000000 00000000`2a47abe0 : nt!ExAcquirePushLockSharedEx+0x10a

ffffd009`c49bd870 fffff803`11e594a9 : 00000000`00000000 00000000`00000002 00000000`00000000 ffffe582`7f0db580 : nt!MiLockVadShared+0x1b

ffffd009`c49bd8a0 fffff803`11e59225 : 00000000`00000004 000002a4`072d5d20 00000000`00000001 00000000`c0000005 : nt!MmQueryVirtualMemory+0x279

ffffd009`c49bda40 fffff803`119d2d18 : 00000000`00000000 00000000`00000000 00000000`00000000 ffffbc80`249d8180 : nt!NtQueryVirtualMemory+0x25

ffffd009`c49bda90 00007ff9`665dc524 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28

000000d1`047feb48 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff9`665dc524



THREAD_SHA1_HASH_MOD_FUNC: 3eb7ad46c94e6a009830dd8daba19fb24f0e11a8


THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 4b831b00234b102f803934a0aaec0c802ddeacca


THREAD_SHA1_HASH_MOD: f08ac56120cad14894587db086f77ce277bfae84


FOLLOWUP_IP:

nt!ExAcquirePushLockSharedEx+10a

fffff803`11839dfa f0480fb10e lock cmpxchg qword ptr [rsi],rcx


FAULT_INSTR_CODE: b10f48f0


SYMBOL_STACK_INDEX: 0


SYMBOL_NAME: nt!ExAcquirePushLockSharedEx+10a


FOLLOWUP_NAME: MachineOwner


MODULE_NAME: nt


IMAGE_NAME: ntkrnlmp.exe


DEBUG_FLR_IMAGE_TIMESTAMP: 12dcb470


IMAGE_VERSION: 10.0.18362.535


STACK_COMMAND: .cxr 0xffffd009c49bce40 ; kb


BUCKET_ID_FUNC_OFFSET: 10a


FAILURE_BUCKET_ID: 0x3B_c0000005_nt!ExAcquirePushLockSharedEx


BUCKET_ID: 0x3B_c0000005_nt!ExAcquirePushLockSharedEx


PRIMARY_PROBLEM_CLASS: 0x3B_c0000005_nt!ExAcquirePushLockSharedEx


TARGET_TIME: 2019-12-25T16:08:29.000Z


OSBUILD: 18362


OSSERVICEPACK: 535


SERVICEPACK_NUMBER: 0


OS_REVISION: 0


SUITE_MASK: 272


PRODUCT_TYPE: 1


OSPLATFORM_TYPE: x64


OSNAME: Windows 10


OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS


OS_LOCALE:


USER_LCID: 0


OSBUILD_TIMESTAMP: 1980-01-11 16:53:20


BUILDDATESTAMP_STR: 160101.0800


BUILDLAB_STR: WinBuild


BUILDOSVER_STR: 10.0.18362.535


ANALYSIS_SESSION_ELAPSED_TIME: 2e06


ANALYSIS_SOURCE: KM


FAILURE_ID_HASH_STRING: km:0x3b_c0000005_nt!exacquirepushlocksharedex


FAILURE_ID_HASH: {0a07b27c-d6fc-450f-cce4-99edf8dde3d7}


Followup: MachineOwner

---------



Reklama
petr22
Guru Level 15
Guru Level 15
Příspěvky: 43541
Registrován: únor 12
Pohlaví: Muž

Re: BSOD W10

Příspěvekod petr22 » 25 pro 2019 19:17

Jak ma vypadat prispevek v sekci BSOD je popsano v navodu: viewtopic.php?f=118&t=129195

Je tam popsano co ma vse obsahovat a kam nahrat onen DMP soubor, ktery je pro analyzu potreba.


  • Mohlo by vás zajímat
    Odpovědi
    Zobrazení
    Poslední příspěvek
  • BSoD
    od vlado33333 » 17 říj 2019 16:26 » v BSOD (Blue Screen Of Death)
    2
    1814
    od JegenaJk
    19 říj 2019 03:22
  • BSOD - BCCode: 113 - čím to je?
    od postcd » včera, 20:03 » v BSOD (Blue Screen Of Death)
    5
    98
    od ITCrowd
    včera, 23:50
  • BSOD Clock_watchout_error
    od Heggy98 » 18 led 2020 16:37 » v BSOD (Blue Screen Of Death)
    4
    1292
    od Rewqa
    18 led 2020 19:12
  • hlučnost a bsod pc
    od TheeSkip » 15 úno 2020 11:24 » v BSOD (Blue Screen Of Death)
    4
    943
    od RIKI22
    15 úno 2020 13:10
  • BSOD u nového PC
    od HanZZZZ » 02 led 2020 09:34 » v BSOD (Blue Screen Of Death)
    19
    2435
    od HanZZZZ
    08 led 2020 19:38

Zpět na “BSOD (Blue Screen Of Death)”

Kdo je online

Uživatelé prohlížející si toto fórum: CommonCrawl [Bot], DotNetDotCom.org [Bot] a 1 host