PC-HELP.CZ

Vyskakují mi u všech třech prohlížečů (IE,Chrome,Firefox) reklamní okna, i když jsou v nastavení prohlížečů blokována vyskakovací okna.
Díky za radu.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:45:36, on 25.2.2014
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.16518)
Boot mode: Normal

Running processes:
C:\Users\goth\AppData\Local\PirritSuggestor\PirritDesktop.exe
C:\Program Files (x86)\Google\Drive\googledrivesync.exe
C:\Program Files\Zoner\Photo Studio 16\Program32\ZPSTray.exe
C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
C:\Users\goth\AppData\Roaming\Seznam.cz\bin\szndesktop.exe
C:\Program Files (x86)\McAfee\Common Framework\UdaterUI.exe
C:\Program Files (x86)\Google\Drive\googledrivesync.exe
C:\Program Files (x86)\McAfee\Common Framework\McTray.exe
C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_12_0_0_70.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_12_0_0_70.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://csg.jihlava-city.cz/Citrix/Acce ... login.aspx
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=http://127.0.0.1:9880
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O1 - Hosts: 216.239.32.20 google.com www.google.com
O1 - Hosts: 216.239.32.20 google.com www.google.ad
O1 - Hosts: 216.239.32.20 google.com www.google.ae
O1 - Hosts: 216.239.32.20 google.com www.google.com.af
O1 - Hosts: 216.239.32.20 google.com www.google.com.ag
O1 - Hosts: 216.239.32.20 google.com www.google.com.ai
O1 - Hosts: 216.239.32.20 google.com www.google.al
O1 - Hosts: 216.239.32.20 google.com www.google.am
O1 - Hosts: 216.239.32.20 google.com www.google.co.ao
O1 - Hosts: 216.239.32.20 google.com www.google.com.ar
O1 - Hosts: 216.239.32.20 google.com www.google.as
O1 - Hosts: 216.239.32.20 google.com www.google.at
O1 - Hosts: 216.239.32.20 google.com www.google.com.au
O1 - Hosts: 216.239.32.20 google.com www.google.az
O1 - Hosts: 216.239.32.20 google.com www.google.ba
O1 - Hosts: 216.239.32.20 google.com www.google.com.bd
O1 - Hosts: 216.239.32.20 google.com www.google.be
O1 - Hosts: 216.239.32.20 google.com www.google.bf
O1 - Hosts: 216.239.32.20 google.com www.google.bg
O1 - Hosts: 216.239.32.20 google.com www.google.com.bh
O1 - Hosts: 216.239.32.20 google.com www.google.bi
O1 - Hosts: 216.239.32.20 google.com www.google.bj
O1 - Hosts: 216.239.32.20 google.com www.google.com.bn
O1 - Hosts: 216.239.32.20 google.com www.google.com.bo
O1 - Hosts: 216.239.32.20 google.com www.google.com.br
O1 - Hosts: 216.239.32.20 google.com www.google.bs
O1 - Hosts: 216.239.32.20 google.com www.google.bt
O1 - Hosts: 216.239.32.20 google.com www.google.co.bw
O1 - Hosts: 216.239.32.20 google.com www.google.by
O1 - Hosts: 216.239.32.20 google.com www.google.com.bz
O1 - Hosts: 216.239.32.20 google.com www.google.ca
O1 - Hosts: 216.239.32.20 google.com www.google.cd
O1 - Hosts: 216.239.32.20 google.com www.google.cf
O1 - Hosts: 216.239.32.20 google.com www.google.cg
O1 - Hosts: 216.239.32.20 google.com www.google.ch
O1 - Hosts: 216.239.32.20 google.com www.google.ci
O1 - Hosts: 216.239.32.20 google.com www.google.co.ck
O1 - Hosts: 216.239.32.20 google.com www.google.cl
O1 - Hosts: 216.239.32.20 google.com www.google.cm
O1 - Hosts: 216.239.32.20 google.com www.google.cn
O1 - Hosts: 216.239.32.20 google.com www.google.com.co
O1 - Hosts: 216.239.32.20 google.com www.google.co.cr
O1 - Hosts: 216.239.32.20 google.com www.google.com.cu
O1 - Hosts: 216.239.32.20 google.com www.google.cv
O1 - Hosts: 216.239.32.20 google.com www.google.com.cy
O1 - Hosts: 216.239.32.20 google.com www.google.cz
O1 - Hosts: 216.239.32.20 google.com www.google.de
O1 - Hosts: 216.239.32.20 google.com www.google.dj
O1 - Hosts: 216.239.32.20 google.com www.google.dk
O1 - Hosts: 216.239.32.20 google.com www.google.dm
O1 - Hosts: 216.239.32.20 google.com www.google.com.do
O1 - Hosts: 216.239.32.20 google.com www.google.dz
O1 - Hosts: 216.239.32.20 google.com www.google.com.ec
O1 - Hosts: 216.239.32.20 google.com www.google.ee
O1 - Hosts: 216.239.32.20 google.com www.google.com.eg
O1 - Hosts: 216.239.32.20 google.com www.google.es
O1 - Hosts: 216.239.32.20 google.com www.google.com.et
O1 - Hosts: 216.239.32.20 google.com www.google.fi
O1 - Hosts: 216.239.32.20 google.com www.google.com.fj
O1 - Hosts: 216.239.32.20 google.com www.google.fm
O1 - Hosts: 216.239.32.20 google.com www.google.fr
O1 - Hosts: 216.239.32.20 google.com www.google.ga
O1 - Hosts: 216.239.32.20 google.com www.google.ge
O1 - Hosts: 216.239.32.20 google.com www.google.gg
O1 - Hosts: 216.239.32.20 google.com www.google.com.gh
O1 - Hosts: 216.239.32.20 google.com www.google.com.gi
O1 - Hosts: 216.239.32.20 google.com www.google.gl
O1 - Hosts: 216.239.32.20 google.com www.google.gm
O1 - Hosts: 216.239.32.20 google.com www.google.gp
O1 - Hosts: 216.239.32.20 google.com www.google.gr
O1 - Hosts: 216.239.32.20 google.com www.google.com.gt
O1 - Hosts: 216.239.32.20 google.com www.google.gy
O1 - Hosts: 216.239.32.20 google.com www.google.com.hk
O1 - Hosts: 216.239.32.20 google.com www.google.hn
O1 - Hosts: 216.239.32.20 google.com www.google.hr
O1 - Hosts: 216.239.32.20 google.com www.google.ht
O1 - Hosts: 216.239.32.20 google.com www.google.hu
O1 - Hosts: 216.239.32.20 google.com www.google.co.id
O1 - Hosts: 216.239.32.20 google.com www.google.ie
O1 - Hosts: 216.239.32.20 google.com www.google.co.il
O1 - Hosts: 216.239.32.20 google.com www.google.im
O1 - Hosts: 216.239.32.20 google.com www.google.co.in
O1 - Hosts: 216.239.32.20 google.com www.google.iq
O1 - Hosts: 216.239.32.20 google.com www.google.is
O1 - Hosts: 216.239.32.20 google.com www.google.it
O1 - Hosts: 216.239.32.20 google.com www.google.je
O1 - Hosts: 216.239.32.20 google.com www.google.com.jm
O1 - Hosts: 216.239.32.20 google.com www.google.jo
O1 - Hosts: 216.239.32.20 google.com www.google.co.jp
O1 - Hosts: 216.239.32.20 google.com www.google.co.ke
O1 - Hosts: 216.239.32.20 google.com www.google.com.kh
O1 - Hosts: 216.239.32.20 google.com www.google.ki
O1 - Hosts: 216.239.32.20 google.com www.google.kg
O1 - Hosts: 216.239.32.20 google.com www.google.co.kr
O1 - Hosts: 216.239.32.20 google.com www.google.com.kw
O1 - Hosts: 216.239.32.20 google.com www.google.kz
O1 - Hosts: 216.239.32.20 google.com www.google.la
O1 - Hosts: 216.239.32.20 google.com www.google.com.lb
O1 - Hosts: 216.239.32.20 google.com www.google.li
O1 - Hosts: 216.239.32.20 google.com www.google.lk
O1 - Hosts: 216.239.32.20 google.com www.google.co.ls
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20140210113501.dll
O2 - BHO: Logitech SetPoint - {AF949550-9094-4807-95EC-D1C317803333} - C:\Program Files\Logitech\SetPointP\32-bit\SetPointSmooth.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
O2 - BHO: IEExtension.Extension - {d40c654d-7c51-4eb3-95b2-1e23905c2a2d} - mscoree.dll (file missing)
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [seznam-listicka-distribuce] "C:\Program Files (x86)\Seznam.cz\distribution\szninstall.exe" -s -d listicka 1 szn-software-listicka cz.seznam.software.autoupdate
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files (x86)\McAfee\Common Framework\udaterui.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files (x86)\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE
O4 - HKCU\..\Run: [GoogleDriveSync] "C:\Program Files (x86)\Google\Drive\googledrivesync.exe" /autostart
O4 - HKCU\..\Run: [Zoner Photo Studio Service 16] "C:\Program Files\Zoner\Photo Studio 16\Program32\ZPSTRAY.EXEC:\Program Files\Zoner\Photo Studio 16\Program32\ZPSService.exe"
O4 - HKCU\..\Run: [cz.seznam.software.autoupdate] "C:\Users\goth\AppData\Roaming\Seznam.cz\szninstall.exe" -c
O4 - HKCU\..\Run: [cz.seznam.software.szndesktop] "C:\Users\goth\AppData\Roaming\Seznam.cz\bin\wszndesktop.exe" -q
O4 - HKCU\..\Run: [Zoner Photo Studio Autoupdate] "C:\PROGRAM FILES\ZONER\PHOTO STUDIO 16\Program32\ZPSTRAY.EXE"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: Výřezy obrazovky a spuštění aplikace OneNote 2010.lnk = C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000
O8 - Extra context menu item: E&xportovat do aplikace Microsoft Excel - res://C:\Program Files (x86)\Microsoft Office\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Od&eslat do aplikace OneNote - res://C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll/105
O8 - Extra context menu item: Se&nd to OneNote - res://C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105
O9 - Extra button: Odeslat do aplikace OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Od&eslat do aplikace OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: P&ropojené poznámky aplikace OneNote - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: P&ropojené poznámky aplikace OneNote - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = smj_dom.cz
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = smj_dom.cz
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = smj_dom.cz
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Služba Google Update (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Služba Google Update (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files (x86)\McAfee\Common Framework\FrameworkService.exe
O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe
O23 - Service: McAfee Task Manager (McTaskManager) - McAfee, Inc. - C:\Program Files (x86)\McAfee\VirusScan Enterprise\VsTskMgr.exe
O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - Unknown owner - C:\Windows\system32\mfevtps.exe (file missing)
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: PirritDesktop - Unknown owner - C:\Users\goth\AppData\Local\PirritSuggestor\PirritService.exe
O23 - Service: PirritUpdater - Unknown owner - C:\Program Files (x86)\Pirrit\AutoUpdater.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: ServiceLayer - Nokia - C:\Program Files (x86)\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: WinRST - Unknown owner - C:\Program Files (x86)\WinRST\WinRST.exe
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 16659 bytes

Otevři si Poznámkový blok (Start -> Spustit... a napiš do okna Notepad a dej Ok.
Zkopíruj do něj následující celý text označený zeleně:
Poznámka: Nepoužij k označení skriptu funkci VYBRAT VŠE

Zvol možnost Soubor -> Uložit jako... a nastav tyto parametry:zev souboru: zde napiš: FixHosts.bat
Uložit jako typ: tak tam vyber Všechny soubory
Ulož soubor na plochu.
Ukonči všechna aktivní okna.
Poklepáním na soubor ho spusť.

Stáhni si ATF Cleaner
Poklepej na ATF Cleaner.exe, klikni na select all found, poté:
-Když používáš Firefox (Mozzila), klikni na Firefox nahoře a vyber: Select All, poté klikni na Empty Selected.
-Když používáš Operu, klikni nahoře na Operu a vyber: Select All, poté klikni na Empty Selected. Poté klikni na Main (hlavní stránku ) a klikni na Empty Selected.
Po vyčištění klikni na Exit k zavření programu.
ATF-Cleaner je jednoduchý nástroj na odstranění historie z webového prohlížeče. Program dokáže odstranit cache, cookies, historii a další stopy po surfování na Internetu. Mezi podporované prohlížeče patří Internet Explorer, Firefox a Opera. Aplikace navíc umí odstranit dočasné soubory Windows, vysypat koš atd.


Stáhni si TFC
Otevři soubor a zavři všechny ostatní okna, Klikni na Start k zahájení procesu. Program by neměl trvat dlouho.
Poté by se měl PC restartovat, pokud ne , proveď sám.

Stáhni AdwCleaner (by Xplode)

Ulož si ho na svojí plochu
Ukonči všechny programy , okna a prohlížeče
Spusť program poklepáním a klikni na „Prohledat-Scan“
Po skenu se objeví log ( jinak je uložen systémovem disku jako AdwCleaner[R?].txt), jeho obsah sem celý vlož.

Stáhni si Malwarebytes' Anti-Malware
Nainstaluj a spusť ho
- na konci instalace se ujisti že máš zvoleny/zatrhnuty obě možnosti:
Aktualizace Malwarebytes' Anti-Malware a Spustit aplikaci Malwarebytes' Anti-Malware, pokud jo tak klikni na tlačítko konec
- pokud bude nalezena aktualizace, tak se stáhne a nainstaluje
- program se po té spustí a nech vybranou možnost Provést rychlý sken a klikni na tlačítko Skenovat
- po proběhnutí programu se ti objeví hláška tak klikni na OK a pak na tlačítko Zobrazit výsledky
- pak zvol možnost uložit log a ulož si log na plochu
- po té klikni na tlačítko Exit, objeví se ti hláška tak zvol Ano
(zatím nic nemaž!).
Vlož sem pak obsah toho logu.

Pokud budou problémy , spusť v nouz. režimu.